Last Updated: 27/05/2026

1. Purpose

These Terms and Conditions of Website Use (“Terms”) govern your access to and use of the website operated by Mystic Wellness Ltd at https://mysticwellness.co.uk (the “Website” or “Site”).

By accessing, browsing, registering on, booking through, or otherwise using this Website, you confirm that you accept these Terms and agree to comply with them.

All capitalised terms used in this Policy (including “Website”, “Services”, “User Content”, “We/Us/Our”) shall have the meanings set out in the relevant governing agreements, including the Terms and Conditions of Website Use and Privacy Policy. Where not defined, they shall be interpreted in accordance with applicable UK law.

If you do not agree to these Terms, you must not use this Website.

These Terms form a legally binding agreement between you and Mystic Wellness Ltd.

2. About Us

This Website is operated by Mystic Wellness Ltd (“we”, “us”, “our”).

Registered in England and Wales

Company Number: 16357188

Registered Office:

98 Semley Road,

Norbury, London SW16 4PJ

United Kingdom

Contact Details:

Phone: 07871 176758

Email: info@mysticwellness.co.uk

Mail: 98 Semley Road London England SW16 4 PJ

3. Scope of Services

Through this Website we provide wellness-related services including:

• accredited and non-accredited training programmes (online + blended + in person)
• workshops and educational courses;
• mentoring and coaching;
• holistic and complementary therapies;
• wellness consultations;
• online services and virtual appointments;
• retreats and events.
• membership

Certain training programmes are formally accredited by the International Practitioners of Holistic Medicine (IPHM), and successful participants may receive IPHM-recognised certification subject to meeting all applicable standards and requirements.

Accreditation status, recognition arrangements, membership eligibility, and external professional requirements may change from time to time and remain subject to the rules, standards, and decisions of the relevant accrediting organisation.

Learners are encouraged to independently verify current accreditation status, professional membership eligibility, scope of practice requirements, and insurance arrangements relevant to their intended professional activities.

4.     Eligibility and Lawful Use

By using this Website, you confirm that:

• you are at least 18 years old, or the legal age of majority in your jurisdiction;
• you are legally capable of entering into binding agreements;
• all information you provide is true, accurate, complete, and kept up to date;
• your use of this Website and services is lawful, honest, and in compliance with all applicable laws and regulations; and
• you will not use this Website in any unlawful, harmful, abusive, fraudulent, or misleading manner.

Users must not use this Website for any unlawful, harmful, abusive, or misleading purpose, including any activity that may compromise the safety, integrity, or reputation of Mystic Wellness Ltd or its users.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe there is a breach of these requirements, safeguarding concern, or risk to users, systems, or services.

Users accessing the Website from outside the United Kingdom are responsible for ensuring compliance with all applicable local laws.

This Website and its services are not intended for use by individuals under 18 years of age.

We may verify user information where necessary for security, compliance, or safeguarding purposes

Breach of these requirements may result in restriction of access to the Website or services. This includes the right to refuse access or services where appropriate.

5. Website Access Rights

Access to this Website is provided free of charge unless expressly stated otherwise.

We reserve the right to update, modify, suspend, restrict, or withdraw access to the Website or any part of it at any time, with or without notice, where reasonably necessary for operational, technical, legal, security, or maintenance purposes.

We do not guarantee that the Website, or any content or services provided through it, will always be available, uninterrupted, secure, or free from errors or omissions.

We may make changes to the Website, its structure, functionality, content, or availability at our sole discretion and without prior notice, although we will take reasonable steps to minimise disruption where possible.

We do not guarantee uninterrupted or error-free access.

We may suspend, restrict, or withdraw access to the Website (or any part of it) at any time, with or without notice, where reasonably necessary.

We may restrict access to the Website or certain features based on location, jurisdiction, user type, eligibility criteria, or compliance requirements.

We are committed to improving accessibility and usability of our Website and aim to take reasonable steps to ensure accessibility for users with disabilities in accordance with applicable law and best practice.

6. Acceptable Use

Our Website and services are provided for lawful personal use, including browsing, purchasing products, booking services, and accessing authorised content. You must use the Website only for its intended purpose and in accordance with these Terms, our Acceptable Use Policy, and all applicable laws and regulations.

You agree not to:
• breach any applicable law or regulation;
• use the Website unlawfully, fraudulently, or deceptively;
• attempt unauthorised access to systems, accounts, servers, data, or restricted areas of the Website;
• interfere with, disrupt, damage, or bypass Website functionality, security features, or technical protections;
• upload, distribute, or transmit viruses, malware, spam, malicious code, or other harmful material;
• use bots, scrapers, automated tools, artificial intelligence systems, data mining tools, or similar technologies without our prior written consent;
• collect, extract, reproduce, republish, or commercially exploit Website content, data, product information, or user information without authorisation;
• misuse booking systems or submit false, misleading, duplicate, or fraudulent bookings or information;
• harass, abuse, threaten, discriminate against, or harm staff, practitioners, users, or representatives of Mystic Wellness Ltd;
• impersonate any person or entity or provide false or misleading information;
• misuse customer support systems, complaints procedures, or reporting mechanisms;
• infringe intellectual property rights or other legal rights;
• create unauthorised links to, frame, or mirror the Website in a misleading or unlawful manner;
• copy, modify, reverse engineer, or exploit Website content or systems except where permitted by law; or
• take any action that may damage, overburden, impair, disrupt, or negatively affect the Website, services, systems, reputation, or business operations of Mystic Wellness Ltd.

Use of artificial intelligence tools, automated systems, bots, scraping technologies, or data harvesting techniques to extract, reproduce, analyse, republish, or commercially exploit Website content without prior written consent is strictly prohibited.

We reserve the right to suspend, restrict, or terminate access to the Website or services where we reasonably believe these Terms, our Acceptable Use Policy, safeguarding obligations, or applicable law have been breached.

Further rules regarding prohibited activities, technical misuse, behavioural standards, commercial restrictions, and enforcement measures are set out in our Acceptable Use Policy.

We will act reasonably and proportionately when exercising our rights under this section, including any decision to suspend or terminate access.

7. Account Terms, Security, Suspension and Termination

Where you create an account with us, you agree that:
• all registration information you provide is accurate, complete, and kept up to date;
• you will keep your login credentials (including username and password) confidential and secure;
• you are fully responsible for all activity carried out under your account, whether or not such activity is authorised by you;
• you must notify us immediately if you become aware of any unauthorised access, security breach, or suspected misuse of your account or login credentials;
• you must not share your login credentials with any third party under any circumstances;
• if you suspect that your login credentials have been compromised, you must notify us promptly at info@mysticwellness.co.uk.

We reserve the right to suspend, restrict, disable access credentials, or terminate your account at any time where we reasonably consider it necessary, including where:
• you have breached these Terms or applicable law;
• there is suspected fraud, abuse, misuse, or unauthorised activity in relation to your account or our services;
• such action is required to protect the security, integrity, or operation of our Website, systems, users, or business; or
• suspension or termination is required to comply with legal, regulatory, or safeguarding obligations.

We may monitor account activity where reasonably necessary for security, fraud prevention, safeguarding, and compliance purposes.

We may monitor account activity, login records, and usage patterns where reasonably necessary for security, safeguarding, fraud prevention, system integrity, or compliance purposes.

Access to services may also be restricted where account activity is linked to non-payment, breach of these Terms, safeguarding concerns, or failure to comply with applicable policies

We may take such action with or without notice where immediate action is necessary, including in cases of suspected fraud, security risks, or legal compliance requirements.

We reserve the right, at our sole discretion, to suspend, restrict, disable access credentials, or terminate your account where we reasonably consider such action necessary for security, legal, regulatory, safeguarding, or operational reasons.

Where appropriate, we may also remove or restrict access to content, data, or features associated with your account as part of such action.

Termination or suspension of your account will not affect any rights, obligations, or liabilities that have accrued prior to termination, including any payment obligations.

If your account is terminated, you must immediately stop using the Website and services and must not attempt to re-register, re-access, or bypass restrictions using false, alternative, or replacement details.

We may take further action where necessary, including legal proceedings or reporting unlawful activity to relevant authorities.

Suspension or termination due to breach of these Terms does not automatically entitle you to any refund. All refund rights are strictly subject to our Cancellation and Refund Policy and applicable UK consumer law.

We will act reasonably and proportionately when exercising our rights under this section.

Nothing in this clause affects your statutory rights under applicable UK consumer law.

8. Therapy/ Wellness Services Disclaimer

The information provided on this Website, and any services delivered by Mystic Wellness Ltd, are intended solely for general informational and complementary wellness purposes. They do not constitute medical advice, diagnosis, treatment, or healthcare advice.

Our services are complementary wellness services and are not regulated medical treatments. They are not a substitute for medical, psychological, psychiatric, or other clinical care. Clients should always seek advice from a suitably qualified healthcare professional where appropriate.

Therapy / Wellness Services (Minors)

We may provide complementary therapy, holistic wellness services, or related supportive sessions to individuals under the age of 18 only in limited circumstances and subject to strict safeguarding requirements, including:

• prior written informed consent from a parent or legal guardian;
• verification of parental or guardian authority where reasonably required;
• mandatory parental or legal guardian presence throughout the entire session;
• confirmation that the service is appropriate for the minor’s age, needs, and wellbeing; and
• the right for Mystic Wellness Ltd to refuse or terminate any session where safeguarding concerns arise.

Where services are provided to minors, the parent or legal guardian remains responsible for supervision, participation, and safeguarding throughout the session.

Services will not be provided to minors unless appropriate safeguarding requirements are fully met.

Safeguarding And Professional Limits

All services provided to minors are delivered in accordance with safeguarding best practice and within the practitioner’s competence, insurance cover, and applicable UK law.

We do not provide medical diagnosis or treatment, and our services must not be used as a substitute for medical, psychological, psychiatric, or emergency care.

Where appropriate, we may require referral to a qualified healthcare professional or safeguarding authority.

9. Training Disclaimer

Training materials and educational content are provided for learning, personal development, and professional training purposes only.

Mystic Wellness Ltd does not provide training, courses, or educational programmes to individuals under the age of 18.

All training services are designed and delivered for adults only. By enrolling in any programme, you confirm that you are 18 years of age or over and legally capable of entering into a binding agreement.

Completion of training does not guarantee business success, employment, licensing, or regulatory approval.

Certificates or accreditation are awarded only where all course requirements are met.

Completion of training does not guarantee business success, employment, licensing, or regulatory approval.

We reserve the right to report unlawful activity to relevant authorities where appropriate.

10. Bookings and Contract Formation

A booking, order, or request submitted through the Website does not constitute acceptance by Mystic Wellness Ltd.

All bookings are subject to confirmation by us, at which point a binding contract is formed.

We reserve the right, at our sole discretion, to accept or refuse any booking or order without providing a reason, where reasonably necessary, including (but not limited to) operational, legal, safeguarding, or capacity-related reasons.

All purchases are subject to our applicable Terms and Conditions of Sale and any other relevant policies, which govern the contractual relationship once a booking has been confirmed.

Where bookings are made online or at a distance, consumers may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights may be subject to statutory exemptions, including where services have been fully performed or where digital content has been accessed with the consumer’s prior express consent.

11.  Payments and Pricing

By booking or purchasing services through our Website, you confirm that all personal and payment information provided is accurate, complete, and up to date, and you agree to notify us promptly of any changes.

All prices are stated in Pounds Sterling (£) and include VAT where applicable, unless otherwise stated.

We reserve the right to update or change prices at any time without prior notice. Full payment is required before services are confirmed or delivered, unless otherwise agreed in writing.

By completing a booking, you authorise Mystic Wellness Ltd to charge your selected payment method for the full amount due, including any applicable fees.

Payments made through the Website may be processed by third-party payment providers.

We undertake reasonable due diligence to assess the security, privacy, and compliance standards of third-party service providers before engaging them

We do not store full payment card details unless expressly stated. Your use of third-party payment processors is subject to their own terms and privacy policies.

We reserve the right to correct pricing errors or inaccuracies at any time, including after a booking has been confirmed or payment has been processed.

We may refuse, limit, suspend, or cancel any booking at our discretion, including where we reasonably suspect fraud, unauthorised activity, payment failure, chargeback risk, or misuse of our services.

We reserve the right to challenge, dispute, or recover any fraudulent, abusive, or unjustified chargebacks or payment reversals, including recovery of associated administrative, legal, and recovery costs where permitted by law.

We accept the following payment methods, including but not limited to:

·       Paypal

·       Stripe

·       Direct debit

·       Bank transfer

12. Cancellations and Refunds

All cancellations, refunds, and transfer requests are governed by our separate Cancellation and Refund Policy, which forms part of our contractual terms.

Nothing in these Terms affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other applicable UK consumer protection legislation.

Where services involve digital content, access may begin immediately upon purchase. In such cases, you acknowledge that your statutory right to cancel may be lost where you have given prior express consent for immediate access to digital content, in accordance with applicable law.

13. Pricing Errors

We reserve the right to correct any pricing errors, inaccuracies, or omissions on our Website at any time.

If such errors affect a booking or order, we may cancel or amend it before or after acceptance.

14. Promotions and Discounts

All discount codes, promotional offers, and special deals are subject to their own terms and conditions and may not be combined unless expressly stated.

All promotions are subject to availability and may be amended, suspended, or withdrawn at any time without notice

15. Intellectual Property Rights, Ownership and Protection

We, or our licensors, own or are the lawful licensee of all intellectual property rights in the Website and its content, including all text, images, branding, logos, trademarks, service marks, designs, course materials, and other materials (together, the “Content and Marks”).

The Content and Marks are made available to you solely for:
• personal, non-commercial use; or
• internal business use where expressly authorised by us in writing.

Nothing in these Terms transfers any intellectual property rights or ownership to you.

You must not, without our prior written consent, copy, reproduce, distribute, publish, transmit, modify, adapt, create derivative works from, or otherwise exploit any Content and Marks, whether for commercial or non-commercial purposes.

You must not share, resell, or otherwise make our content available to any third party or use it in a way that infringes our intellectual property rights.

We reserve all rights not expressly granted to you under these Terms.

We reserve the right to take appropriate legal or enforcement action, including suspension of access, termination of accounts, and claims for damages, in the event of any breach of this clause.

All rights not expressly granted to you under these Terms are reserved.

16. User Content Reviews and Acceptable Use of Reviews

We may allow users to submit reviews, ratings, feedback, or comments through our Website. Any such submissions are subject to Section 27 (User Content, Submissions and Licence)

Reviews submitted through our Website must be genuine, lawful, and based on your actual experience. We may monitor, edit, refuse, or remove reviews at our discretion. All reviews are subject to Section 27 (User Content, Submissions and Licence).

17. Third-Party Services

Our Website may contain links to third-party websites, services, platforms, or resources that are not owned, operated, or controlled by Mystic Wellness Ltd.

We do not control, endorse, monitor, or assume responsibility for any third-party websites or their content, services, availability, security, or privacy practices.

We are not responsible or liable for:

• the content, accuracy, or reliability of third-party websites or services;
  • their privacy practices or data processing activities;
  • their security, systems, or technical performance;
  • any loss, damage, or issues arising from your use of third-party platforms; or
  • any interruption, failure, or unavailability of third-party services.

This includes (but is not limited to) payment processors (such as PayPal or Stripe), booking systems, video conferencing platforms, hosting providers, analytics tools, email services, and any external integrations used in connection with our Website or services.

Where third-party providers process personal data, they do so under their own privacy policies and terms, which may apply independently of Mystic Wellness Ltd. Some third-party services may act as independent data controllers for information you provide directly to them.

Third-party content embedded on our Website (such as videos, maps, or widgets) is provided by external providers and is subject to their own terms and policies.

We do not guarantee that third-party integrations will remain compatible or continuously available without interruption or modification.

We encourage you to review these policies before providing any personal data or completing transactions.

 

We are not responsible for any loss, delay, payment failure, technical error, or security incident arising from the use of third-party systems or services.

18. Website Security and Viruses

While we use reasonable technical and organisational measures to help protect our Website and systems, we do not guarantee that the Website will be secure or free from bugs, viruses, malware, or other harmful components.

You are responsible for:

• using appropriate antivirus, firewall, and other security software and safeguards when accessing our Website;
• ensuring that any device, system, or network used to access the Website is adequately protected; and
• using the Website in a secure and responsible manner.

You must not knowingly introduce viruses, malware, trojans, worms, logic bombs, or other harmful material, or attempt to gain unauthorised access to the Website, servers, systems, or databases connected to it.

Any such action may constitute a criminal offence under the Computer Misuse Act 1990, and we reserve the right to report any such breach to the relevant law enforcement authorities.

19. Availability and Accuracy

We aim to keep Website content accurate and current, but we do not guarantee:

• completeness;
• accuracy;
• availability;
• suitability for your purpose.

Content may change without notice.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer law 

20. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any liability which cannot be excluded or limited under applicable law.

Subject to the above, and to the fullest extent permitted by law, Mystic Wellness Ltd shall not be liable for any:
• indirect, incidental, special, or consequential loss or damage;
• loss of profits, revenue, business, goodwill, opportunity, or anticipated savings;
• business interruption;
• loss, corruption, or unauthorised access to data;
• reliance placed on any content or information provided on the Website; or
• inability to access, interruption, suspension, or temporary unavailability of the Website or any services.

The Website and all services are provided on an “as is” and “as available” basis, without warranties or guarantees of any kind, to the fullest extent permitted by law.

We make no warranties, representations, or guarantees of any kind, whether express or implied, including but not limited to warranties of accuracy, completeness, reliability, availability, or fitness for a particular purpose.

Reliance on Information

You acknowledge that any reliance placed on information, content, training materials, or guidance provided through the Website or our services is strictly at your own risk.

While we aim to ensure information is accurate and up to date, we do not guarantee that it is free from errors or omissions. 

Third-Party Services

We are not responsible for any loss or damage arising from the use of third-party websites, platforms, payment processors, or services that may be linked to or integrated with our Website.

Your use of such third-party services is subject to their own terms and conditions.

21. We shall not be responsible for any loss or damage arising from:

• viruses, malware, or other harmful technology transmitted through the Website or third-party links;
• the acts, omissions, content, availability, or practices of third-party websites, services, or providers; or
• your failure to implement appropriate security measures, including adequate antivirus or device protection.

The Website and all services are provided on an “as available” and “as is” basis, and, to the fullest extent permitted by law, we exclude all implied warranties, conditions, representations, or guarantees relating to the Website, our services, training, therapies, and content.

Certain Website functions, communications, bookings, hosting, video delivery, analytics, or payment processing may rely on third-party providers and platforms. We are not responsible for outages, errors, security failures, or interruptions caused by third-party systems outside our reasonable control.

Where separate terms apply to specific products or services (including training programmes or therapy services), those separate terms shall prevail to the extent of any inconsistency.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection law.

22. Changes to Website and Terms

We may update or amend these Terms from time to time. Any changes will be posted on this page and the “Last Updated” date will be revised accordingly.

Changes take effect immediately upon publication unless otherwise stated. Your continued use of the Website constitutes acceptance of the updated Terms.

You should review these Terms regularly.

23. Corrections, Modifications and Interruptions

We aim to ensure all information on our Website is accurate and up to date, but it may contain errors, inaccuracies, or omissions (including pricing, availability, and descriptions).

We reserve the right to correct errors or update information at any time without notice.

We may update, change, suspend, or withdraw any part of the Website or services at any time, at our discretion, without obligation to maintain or support them.

We do not guarantee the Website or services will always be available, uninterrupted, secure, or error-free.

We are not liable for any loss or inconvenience caused by changes, interruptions, or unavailability of the Website or services.

Nothing in these Terms affects your statutory rights under applicable UK law, including the Consumer Rights Act 2015.

24.  No reliance on information

The content on our Website is provided for general information only and is not intended as advice you should rely on.

You should seek appropriate professional or specialist advice before taking or avoiding any action based on our Website content.

While we aim to keep information up to date, we make no guarantees that content is accurate, complete, or current.

25. Service Management

We reserve the right, but are not obliged, to take any of the following actions at our discretion:

• monitor our Website and services for compliance with these Terms, applicable laws, safeguarding requirements, fraud prevention, security, and operational integrity;
  • investigate any suspected breach of these Terms, misuse of services, or unlawful activity and retain relevant records or data for this purpose where reasonably necessary;
  • take appropriate legal action against any user who violates these Terms or applicable law, including reporting and cooperating with law enforcement, regulatory authorities, or safeguarding bodies where required;
  • restrict, suspend, temporarily disable, or permanently remove access to any content, contributions, or accounts that we reasonably consider to be unlawful, inappropriate, unsafe, fraudulent, or in breach of these Terms;
  • remove, disable, or restrict access to any files, content, or submissions that are excessively large, harmful, malicious, or place undue strain on our systems or infrastructure; and
  • manage, operate, and maintain the Website and services in a manner that protects our rights, users, systems, and reputation, and ensures proper and secure functioning.

Any failure or delay in exercising any right or enforcing any provision under these Terms shall not constitute a waiver of that right or provision.

All actions taken under this clause will be carried out in a manner we consider reasonable and proportionate in the circumstances, having regard to the nature and severity of the breach

26. User Responsibilities and Content Standards

When submitting, uploading, or posting any content through our services, you confirm and agree that:

• you have read and will comply with our Prohibited Activities section;
• your content does not contain material that is unlawful, abusive, defamatory, discriminatory, misleading, fraudulent, threatening, obscene, or otherwise inappropriate;
• your content does not infringe the intellectual property, privacy, or other legal rights of any third party;
• you own the content you submit, or you have obtained all necessary permissions, rights, and licences required to share it with us;
• your submission is not confidential and does not contain information you are not authorised to disclose.
• You confirm that any content you submit is lawful, accurate, and does not infringe the rights of any third party. You remain solely responsible for your content and agree to indemnify us for any loss or damage resulting from your breach of these obligations.

 

27.  User Content, Submissions and Licence

Where our Website allows you to submit, upload, post, transmit, or otherwise provide any content, including reviews, comments, feedback, images, documents, testimonials, or other materials (“User Content”),

You confirm that:

•       you own the User Content or have obtained all necessary rights, licences, permissions, and consents to provide it to us;

•       your User Content is lawful, accurate, not misleading, and does not infringe the rights of any third party, including intellectual property, privacy, confidentiality, or data protection rights; and

•       you remain solely responsible for your User Content and for any consequences arising from submitting it.

You retain ownership of your User Content and any intellectual property rights in it.

By submitting User Content to us, you grant Mystic Wellness Ltd a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to use, host, store, reproduce, copy, modify, adapt, publish, display, distribute, translate, and create derivative works from your User.
Content where reasonably necessary for:

•       operating, administering, maintaining, and improving our Website and services;

•       providing services to you;

•       promoting and marketing our Website, business, and services, including the right to use such content for commercial, promotional, and marketing purposes without further notice or compensation, unless otherwise required by law; and

•       complying with legal, regulatory, or enforcement obligations.

 

This licence includes the right for us to permit trusted third-party service providers, contractors, and technology partners to process User Content on our behalf where necessary for these purposes and in accordance with our Privacy Policy.

Where User Content contains personal data, we will process that personal data in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and Data Protection Act 2018.

User Content submitted through the Website will be treated as non-confidential, unless expressly agreed otherwise in writing.

We reserve the right (but are not obliged) to monitor, review, refuse, remove, edit, restrict, or disable access to any User Content at our sole discretion where we reasonably believe it breaches these Terms, applicable law, or may expose us, our users, or others to risk or harm.

To the fullest extent permitted by law, we accept no responsibility or liability for User Content submitted by users, and the views expressed in User Content do not necessarily reflect the views of Mystic Wellness Ltd.

 

You agree to indemnify and hold us harmless, to the extent permitted by law, against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or connected with your User Content, your breach of this section, or your infringement of any third-party rights.

28. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies (such as pixels, tags, and analytics tools) to ensure the proper functioning of the Website, improve user experience, analyse performance, and support security and fraud prevention.

Cookies are small text files placed on your device when you visit our Website. They help us recognise your device and store certain information about your preferences or past actions.

We use the following categories of cookies:

• Strictly necessary cookies – required for Website functionality, security, and access to core features
• Performance and analytics cookies – help us understand how users interact with our Website (e.g. Google Analytics)
• Functionality cookies – remember user preferences and settings
• Marketing and tracking cookies – used only where consent has been provided, to deliver relevant content or measure campaign effectiveness

We do not use cookies to collect sensitive personal data without lawful justification.

29.  Linking to our Site

You may link to our homepage, provided you do so in a fair, legal, and non-deceptive manner that does not damage our reputation or take unfair advantage of it.

You must not:

•       establish a link in a way that suggests any form of association, approval, or endorsement by us where none exists;

•       frame, embed, or display our Site within another website; or

•       create a link to any part of our Site other than the homepage without our prior written consent.

•       link to our Site from any website that you do not own or control.

Any website linking to our Site must comply in all respects with our Acceptable Use Policy.

We reserve the right to withdraw linking permission at any time without notice.

If you wish to use any content from our Site beyond what is permitted under these Terms, you must request permission by contacting us at: info@mysticwellness.co.uk

 

30. Advertisers

We may display third-party advertisements or promotional content on our Website from time to time, including banner or sidebar ads.

We only provide advertising space and do not have any ongoing relationship with advertisers unless expressly stated.

We are not responsible for the content, accuracy, or claims made in third-party advertisements.

Any interaction or engagement with advertisers is solely between you and the advertiser.

31. Indemnity

Nothing in this clause limits liability that cannot legally be excluded under UK law or affects statutory consumer rights.

This indemnity applies only to the extent permitted by applicable law and does not affect your statutory consumer rights

You agree to indemnify, defend, and hold harmless Mystic Wellness Ltd, including its directors, employees, agents, and partners, from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• your use of our Website, training, or therapy services;
• your breach of these Terms;
• any misrepresentation or breach of warranties you provide;
• your infringement of third-party rights (including intellectual property, privacy, or data protection rights);
• any unlawful, negligent, or harmful conduct in connection with your use of our services.

We may, at our own expense, take over the exclusive defence and control of any matter subject to indemnification by you, and you agree to fully cooperate with us in such cases.

We will use reasonable efforts to notify you of any claim or legal action covered by this indemnity once we become aware of it.

Nothing in this indemnity clause requires consumers to indemnify Mystic Wellness Ltd beyond what is lawful under applicable consumer protection legislation.

32. User Data

We may store and process data you provide or generate through your use of our Website, training, or therapy services for the purposes of operating, maintaining, and improving our services, including monitoring performance and functionality.

While we may carry out routine backups, you remain solely responsible for your own data and should keep appropriate copies of any important information.

To the fullest extent permitted by law, we accept no liability for any loss, corruption, or deletion of your data, and you agree not to hold us responsible for any such loss.

33. Electronic Communications, Transactions, and Signatures

By using our Website, contacting us by email, or completing online forms, you agree to communicate with us electronically.

You agree that all electronic communications (including agreements, notices, disclosures, and records) satisfy any legal requirement for written communication.

You consent to the use of electronic signatures, contracts, and records in connection with our services and Website use.

We may send notices, policies, and transaction records to you electronically, including via email or through our Website.

To the fullest extent permitted by law, you waive any requirement for physical signatures or paper records where electronic alternatives are legally valid.

34. Force Majeure

We shall not be liable for any delay, interruption, or failure to perform any obligation under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to:
• severe weather;
• natural disasters;
• pandemics or public health emergencies;
• illness;
• labour disputes or strikes;
• internet or telecommunications failures;
• cyber attacks or malicious technical incidents;
• power outages;
• governmental actions or restrictions;
• failure of suppliers, hosting providers, or third-party platforms; or
• any other force majeure event.

35. Privacy and Data Protection

Mystic Wellness Ltd is the data controller for the purposes of applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

We process personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and explains in detail:

• the categories of personal data we collect and process;
  • the purposes for which personal data is used;
  • the lawful bases for processing under UK GDPR;
  • how and why we share personal data with third parties (where applicable);
  • how long personal data is retained and the criteria used to determine retention periods;
  • your rights under applicable data protection law, including the right to access, rectification, erasure, restriction, objection, and data portability where applicable;
  • how we use cookies and similar technologies; and
  • how to contact us regarding any privacy or data protection queries.

Where content, submissions, reviews, communications, or any other materials provided through our Website contain personal data, such data will be processed strictly in accordance with our Privacy Policy and applicable data protection legislation.

We may process personal data where necessary to:
• provide and manage our services;
• comply with legal and regulatory obligations;
• protect our legitimate business interests, provided such interests are not overridden by your rights;
• ensure security, fraud prevention, safeguarding, and system integrity.

We do not knowingly collect personal data from individuals under the age of 18 without verified parental or guardian consent.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

We do not make decisions based solely on automated processing that produce legal or similarly significant effects.

Where we rely on third-party service providers (including payment processors, hosting providers, or booking platforms), personal data may be shared with them only where necessary for service delivery and always subject to appropriate contractual and data protection safeguards.

In the event of a personal data breach, we will notify affected individuals and the Information Commissioner’s Office where legally required.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via https://ico.org.uk or any successor regulatory body.

Nothing in these Terms limits your rights under UK data protection law, including the UK GDPR and Data Protection Act 2018.

36. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure adequate safeguards are in place including:

• UK adequacy regulations
• Standard Contractual Clauses (SCCs)
• Supplementary UK GDPR transfer safeguards

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as adequacy regulations or standard contractual clauses.

These measures ensure your data remains protected to UK GDPR standards regardless of location.

Some third-party providers used by Mystic Wellness Ltd may store or process data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards, contractual protections, and lawful transfer mechanisms remain in place.

37. Dispute Resolution

We aim to resolve any disputes or concerns informally and encourage you to contact us first so we can work towards a quick and fair resolution.  If a dispute cannot be resolved informally, it may be referred to the courts in accordance with the Governing Law section, without prejudice to your statutory rights under applicable UK law.

Nothing in these Terms affects your rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where applicable, you also retain rights under UK data protection law, including the UK GDPR and Data Protection Act 2018.

If you have any concerns or wish to raise a dispute, please contact us directly using the details provided in the “Contact Us” section.

Participation in Alternative Dispute Resolution (ADR), where applicable, does not affect your statutory rights, including your right to bring proceedings in court under applicable UK law.

38. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the consumer protection laws of your country of residence. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation.

Where you are a consumer resident in the United Kingdom, you may bring legal proceedings in the courts of England and Wales. If you reside in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you are using our Website or services in a business capacity, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Nothing in this clause limits your right to bring a claim in your country of residence where such right cannot legally be excluded under mandatory consumer protection laws.

These Terms do not exclude or limit any rights you may have under applicable law.

39. Miscellaneous

These Terms, together with any policies or operating rules on our Website, form the entire

agreement between you and us regarding your use of our Website and services.

If we do not exercise or enforce any right or provision, this will not be considered a waiver of that right.

These Terms apply to the fullest extent permitted by law, and we may transfer or assign our rights and obligations without notice.

We are not responsible for delays or failures caused by events outside our reasonable control.

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

If any provision (or part of a provision) of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Any failure or delay by us in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.

You acknowledge that you have not relied on any statement, representation, assurance, or warranty not expressly set out in these Terms, subject always to your statutory rights and liability which cannot lawfully be excluded.

These Terms will not be interpreted against us simply because we drafted them, and you waive any defence based on electronic form or lack of physical signatures.

40. Disclaimer

This section should be read together with Section 20 (Limitation of Liability).

The Website and all services made available through it (including training programmes, therapies, consultations, digital content, and related materials) are provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, we make no express or implied warranties, representations, or guarantees regarding:

• the accuracy, completeness, reliability, or suitability of any Website content or materials;
  • the uninterrupted, secure, or error-free operation of the Website or services;
  • the availability or continued availability of any part of the Website or services; or
  • the fitness of our Website, services, training, or therapies for any particular purpose.

Any information provided on this Website is for general informational purposes only and does not constitute medical, therapeutic, legal, financial, or professional advice. You should seek appropriate independent professional advice before relying on any information or making decisions based on Website content.

Your use of the Website and our services is entirely at your own risk. You are responsible for exercising your own judgement when using any information, training, therapies, products, or third-party services accessed through the Website.

We do not endorse, control, or accept responsibility for any third-party websites, services, products, or content linked to or referenced on our Website, and your use of such third-party resources is entirely at your own risk.

Nothing in this Disclaimer excludes or limits any rights you may have under the Consumer Rights Act 2015 or any other applicable UK consumer protection law.

 

41. Contact Us

If you have any questions, concerns, or complaints regarding our Services, you may contact us using the details below:

Mystic Wellness Ltd
Postal Address: 98 Semley Road, London, England SW16 4PJ United Kingdom

📞 Phone: (+44) 07871 176758
📧 Email: info@mysticwellness.co.uk

42.  Other applicable terms

These Terms should be read together with the following policies, which also apply to your use of our Website:

• Privacy Policy
• Cookie Policy
• Acceptable Use Policy
• Cancellation and Refund Policy
• Terms and Conditions of Supply policy Training and Therapies

Where there is any conflict regarding a purchase, the Terms and Conditions of Sale will prevail.

43. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Where changes materially affect learner rights or obligations, reasonable notice will normally be provided where practicable

Continued use of services after updates may constitute acceptance of the revised Policy where legally permitted.

44. Acknowledgement

By accessing, browsing, using, registering with, purchasing from, or interacting with this Website, you confirm that you have read, understood, and agreed to comply with these Terms and Conditions of Website Use and all related Mystic Wellness Ltd policies referenced within them.

If you do not agree to these Terms, you must immediately stop using the Website and any related services.

In the event of any conflict between these Terms and the Acceptable Use Policy, these Terms shall prevail unless expressly stated otherwise.

Continued use of the Website following any updates or amendments to these Terms may constitute acceptance of the revised Terms where permitted by applicable law.