Acceptable Use Policy (Website and Digital)

Acceptable Use Policy (Website  and Digital)

 

Last Updated: 28/05/2026

  1. Purpose

Acceptable Use Policy (“Policy”) sets out the rules for acceptable use of our website, digital platforms, online services, and any related systems or communications provided by Mystic Wellness Ltd.

By accessing or using our Website, digital platforms, or services, you agree to comply with this Policy.

This Policy applies to all users, including visitors, registered account holders, and any individuals accessing or interacting with our Website or digital services from within or outside the United Kingdom.

This Policy forms part of our Terms and Conditions of Website Use. It should be read alongside our other applicable policies, including our Privacy Policy, Cookie Policy, and Terms and Conditions of Supply.

Headings are included for convenience only and do not affect the interpretation or legal meaning of this Policy.

All Mystic Wellness Ltd policies form part of an integrated contractual framework governing your use of our Website and services. In the event of any conflict between policies:

  • the Terms and Conditions of Supply (where applicable) shall take priority;
  • the Terms and Conditions of Website Use shall apply next;
  • this Acceptable Use Policy shall apply alongside and support those terms;
  • and the Privacy Policy shall govern all matters relating to personal data processing.

This Policy is governed by the laws of England and Wales.

  1. Eligibility and Lawful Use

By using this Website, you confirm that:

  • you are at least 18 years old, or the legal age of majority in your jurisdiction;
  • you are legally capable of entering into binding agreements;
  • all information you provide is true, accurate, complete, and kept up to date;
  • your use of this Website and services is lawful, honest, and in compliance with all applicable laws and regulations; and
  • you will not use this Website in any unlawful, harmful, abusive, fraudulent, or misleading manner.

Users must not use this Website for any unlawful, harmful, abusive, or misleading purpose, including any activity that may compromise the safety, integrity, or reputation of Mystic Wellness Ltd or its users.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe there is a breach of these requirements, safeguarding concern, or risk to users, systems, or services.

Users accessing the Website from outside the United Kingdom are responsible for ensuring compliance with all applicable local laws.

This Website and its services are not intended for use by individuals under 18 years of age.

We may verify user information where necessary for security, compliance, or safeguarding purposes

Breach of these requirements may result in restriction of access to the Website or services. This includes the right to refuse access or services where appropriate.

  1. Minors and Use of Services – Safeguarding (Under 18s)

Our Website and digital services are primarily intended for use by individuals aged 18 and over.

However, where services include complementary therapy, holistic wellness, coaching, or related supportive sessions, we may, in limited and controlled circumstances, provide services to individuals under the age of 18 only in accordance with strict safeguarding requirements.

Where services are provided to individuals under 18, the following conditions apply:

  • Prior written consent must be obtained from a parent or legal guardian before any service is delivered;
  • The parent or legal guardian must provide appropriate verification of their authority where reasonably required;
  • A parent or legal guardian must be present and actively involved throughout the entire session;
  • Services will only be delivered where they are considered appropriate for the minor’s age, wellbeing, and individual circumstances;
  • We reserve the right to refuse, pause, or terminate any session at any time where safeguarding concerns arise or where continued participation is not appropriate;
  • All services provided to minors remain non-medical, complementary wellness services and do not constitute medical diagnosis, treatment, or clinical care;
  • Services for minors must not be used as a substitute for medical, psychological, psychiatric, or emergency healthcare services.

Parents or legal guardians remain fully responsible for supervision, safeguarding, and decision-making throughout the service.

We will not knowingly use website features, booking systems, or digital tools in a way that targets or profiles children for marketing or behavioural advertising purposes.

Where images, recordings, or testimonials involving individuals under 18 are captured, these will not be used for marketing or promotional purposes without explicit prior parental or guardian consent.

We may refuse access to services or restrict use of our Website where we reasonably believe safeguarding requirements are not met, or where use may present a risk to the minor, other users, or our organisation.

All services involving minors are delivered in accordance with applicable UK safeguarding law, UK GDPR, and best practice guidance.

  1. Parental Supervision and Website Use (Minors)

Where our Website or services are accessed by individuals under the age of 18, we strongly recommend that a parent or legal guardian supervises their use of the Website, including any browsing, enquiries, registrations, or bookings.

This is to ensure that the minor fully understands the nature of the content, services, and any decisions being made, including the suitability of complementary wellness or therapy-related services.

Parents or legal guardians are responsible for monitoring and supervising the minor’s use of the Website and ensuring that any engagement with our services is appropriate for their age, needs, and wellbeing.

We reserve the right to refuse access to services where appropriate parental or guardian involvement is not present where required for safeguarding purposes.

  1. Account Registration

To access certain features, you may be required to create an account.

When registering, you agree that:

  • all information provided is accurate, complete, and kept up to date;
  • you will not create accounts using false or misleading information;
  • you will not register multiple accounts unless expressly permitted;
  • you will not share your account with others.

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.

You must notify us immediately if you suspect any unauthorised access or security breach.

 We may implement identity verification, email verification, or security checks to protect users and systems.

  1. Account Suspension, Monitoring and Termination

Monitoring and Enforcement
We may, where reasonably necessary:

  • monitor use of the Website and services to ensure compliance with this Policy and applicable law, using both automated systems and manual review processes;
  • review, restrict, or remove content that we reasonably consider to be unlawful, inappropriate, or in breach of this Policy
  • suspend, restrict, or take action against user accounts where we reasonably believe there has been a breach of this Policy, unlawful activity, or risk to the Website, services, users, or third parties.

Monitoring may be carried out using automated systems and manual review processes.

We are under no obligation to monitor all activity on the Website and do not guarantee that all breaches will be detected. We will determine, at our reasonable discretion, whether a breach of this Policy has occurred.

Account Suspension and Termination
We may suspend, restrict, or terminate your account where we reasonably believe that:
• you have breached this Acceptable Use Policy or any other applicable Terms;
• there is suspected fraudulent, abusive, illegal, or unauthorised activity;
• your conduct may harm, disrupt, or negatively impact our Website, services, systems, users, or business operations; or
• such action is required to comply with legal, regulatory, safeguarding, or security obligations.

We may also restrict or remove access to content, features, or functionality associated with your account where reasonably necessary.

We may take such action temporarily or permanently depending on the nature and severity of the issue.

Where reasonably practicable, we may take reasonable steps to notify you of any suspension or termination. However, we may act immediately without notice where necessary to protect users, systems, or comply with legal obligations.

We may also report suspected unlawful activity to law enforcement or relevant regulatory authorities and may cooperate fully with any investigation.

We will act reasonably and proportionately when exercising these rights.

Termination or suspension does not affect any rights, obligations, or liabilities that have accrued prior to termination, including any outstanding payment obligations.

If your account is terminated, you must immediately stop using the Website and must not attempt to re-register, re-access, or bypass restrictions using alternative or false details.

Failure by Mystic Wellness Ltd to enforce any provision of this Policy does not constitute a waiver of our right to enforce it at a later date.

We may reverse or reinstate access or content where we determine that action was taken in error.

  1. Prohibited Activities

You must use our Website, systems, platforms, and services lawfully, responsibly, and in accordance with these Terms, applicable laws, and all related Mystic Wellness Ltd policies.

You must not engage in any activity that may harm, disrupt, misuse, unlawfully exploit, or interfere with our Website, services, systems, users, staff, business operations, reputation, or legal rights.

Security and Hacking

You must not:
• attempt to gain unauthorised access to any part of the Website, systems, servers, databases, accounts, networks, software, or infrastructure;
• bypass, disable, interfere with, or circumvent security systems, authentication measures, access controls, or technical protections;
• test, probe, scan, or exploit vulnerabilities in our systems without prior written authorisation;
• use another person’s account, credentials, or identity without permission;
• share login credentials, passwords, or access rights with unauthorised persons;
• attempt to interfere with the proper operation, stability, security, or integrity of the Website or associated systems; or
• engage in hacking, denial-of-service attacks, malicious interference, or other unlawful cyber activity.

Technical Abuse

You must not:
• use bots, crawlers, scrapers, spiders, AI systems, scripts, automated tools, or similar technologies to access, monitor, copy, extract, analyse, index, harvest, or reproduce Website content or data without prior written consent;
• engage in data mining, automated harvesting, dataset creation, AI model training, machine learning extraction, or similar activities using Website content or services;
• overload, disrupt, or place unreasonable demands on our Website, servers, infrastructure, or third-party providers;
• interfere with Website functionality, booking systems, communications, or service delivery;
• introduce malicious code, malware, ransomware, spyware, trojans, worms, viruses, or other harmful material; or
• transmit spam, unsolicited communications, phishing content, chain messages, or deceptive communications through or relating to our services.

Content Abuse and Fraudulent Activity

You must not:
• engage in unlawful, fraudulent, deceptive, misleading, or dishonest activity;
• submit false, misleading, fraudulent, duplicate, or abusive bookings, enquiries, complaints, reviews, payment information, or account details;
• impersonate Mystic Wellness Ltd, our staff, practitioners, representatives, affiliates, or any other person or organisation;
• falsely suggest any affiliation, endorsement, approval, or partnership with Mystic Wellness Ltd where none exists;
• use the Website or services in breach of any applicable law, regulation, court order, or legal obligation; or
• use our Website or services for unlawful, harmful, or prohibited purposes.

Behavioural Abuse

You must not:
• engage in harassment, abusive conduct, intimidation, threatening behaviour, bullying, discrimination, victimisation, hate speech, or offensive conduct towards staff, practitioners, contractors, learners, clients, or other users;
• publish, upload, transmit, or share defamatory, obscene, discriminatory, hateful, sexually explicit, violent, or otherwise inappropriate material;
• engage in conduct that may damage the wellbeing, safety, dignity, reputation, or rights of others; or
• misuse support systems, complaints procedures, safeguarding procedures, or reporting mechanisms.

Commercial Misuse

You must not:
• reproduce, duplicate, copy, record, distribute, licence, sell, resell, commercially exploit, or otherwise misuse Website content, training materials, digital content, branding, intellectual property, or services without prior written permission;
• use Website content or materials for competing commercial purposes;
• scrape or extract Website content for commercial use, republication, AI processing, or redistribution;
• remove copyright notices, proprietary notices, trademarks, or branding;
• falsely represent yourself as acting on behalf of Mystic Wellness Ltd; or
• use our name, branding, logos, materials, or reputation in a misleading or unauthorised manner.

We reserve the right to investigate suspected breaches of this Policy and may take any action reasonably necessary to protect our Website, users, staff, systems, legal rights, or business interests.

Such action may include:
• suspension or termination of access or accounts;
• removal of content or submissions;
• cancellation of bookings or services;
• refusal of future access;
• legal proceedings;
• reporting unlawful conduct to law enforcement or regulatory authorities; and
• recovery of losses, damages, or costs where permitted by law.

Any breach of this section may constitute a material breach of our Terms and Conditions of Website Use and related policies.

Nothing in this section limits any rights or remedies available to Mystic Wellness Ltd under applicable law.

  1. Enforcement / Penalties

We reserve the right to take any of the following actions where we reasonably believe that you have breached these Terms, our Acceptable Use Policy, or applicable law:

  • suspend your access to the Website and/or services temporarily;
    • restrict or limit access to certain features, content, or functionality;
    • terminate your account or permanent access to the Website and services;
    • remove or disable access to content, data, or submissions associated with your account;
    • take further technical measures to prevent continued misuse or access;
    • report the matter to relevant law enforcement or regulatory authorities where appropriate;
    • pursue legal action, including claims for damages, injunctions, or recovery of costs, where permitted by law.

Actions taken may be temporary or permanent depending on the nature and severity of the breach.

We may take action with or without notice where immediate action is required to protect users, systems, business operations, safeguarding obligations, or legal compliance requirements.

We will act reasonably and proportionately when exercising these rights.

We may reverse or reinstate access or content where we determine that action was taken in error.

Where appropriate, we may also offer an opportunity to remedy the breach before further action is taken, although this will not apply where the breach is serious, ongoing, fraudulent, or poses a risk to safety, security, or compliance.

Termination or suspension does not affect any rights or obligations that have accrued prior to such action.

  1. Intellectual Property

Intellectual Property is governed by the Mystic Wellness Ltd Intellectual Property Policy

All content on this website (including text, images, graphics, logos, and design) is owned by or licensed to us and is protected by intellectual property laws.

You may not:

  • copy, reproduce, distribute, or modify any content without permission;
  • use our content for commercial purposes without written consent;
  • remove copyright or proprietary notices.

You may view and use the website for personal, non-commercial purposes only.

All intellectual property rights are protected under the Copyright, Designs and Patents Act 1988 and other applicable UK and international laws.

All materials remain the property of Mystic Wellness Ltd and may not be copied, shared, or used commercially without written permission. Recording is not permitted unless authorised.

Unauthorised reproduction, recording, distribution, resale, adaptation, AI processing, or commercial use of course materials is strictly prohibited.

Access to digital materials or learner portals may be withdrawn where misuse, sharing, or copyright infringement is suspected

 

This clause should be read together with our full Intellectual Property Policy and Terms of Website Use, which set out additional rights, restrictions, and enforcement measures relating to the use of our Website content and materials 

  1. User Content

If you submit reviews, comments, or other content:

  • you grant us a non-exclusive, worldwide licence to use, display, and distribute such content for the purpose of operating our services;
  • you confirm you have the legal right to share such content;
  • you agree that reviews are genuine, honest, and based on your actual experience of our services or Website, and must not be misleading, fake, or submitted on behalf of another person
  • you agree your content must not be illegal, defamatory, abusive, not misleading content or infringe third-party rights.

We reserve the right to remove any content at our discretion.

We may monitor, review, and moderate user-generated content to ensure compliance with this Policy and applicable law.

We reserve the right to remove or restrict access to any content at any time, without notice, where we reasonably believe it breaches this Policy or may cause harm.

  1. Third-Party Services and Links

Our Website may contain links to third-party websites, services, platforms, or resources that are not owned, operated, or controlled by Mystic Wellness Ltd.

We do not control, endorse, monitor, or assume responsibility for any third-party websites or their content, services, availability, security, or privacy practices.

We are not responsible or liable for:

  • the content, accuracy, or reliability of third-party websites or services;
  • their privacy practices or data processing activities;
  • their security, systems, or technical performance;
  • any loss, damage, or issues arising from your use of third-party platforms; or
  • any interruption, failure, or unavailability of third-party services.

This includes (but is not limited to) payment processors (such as PayPal or Stripe), booking systems, video conferencing platforms, hosting providers, analytics tools, email services, and any external integrations used in connection with our Website or services.

Where third-party providers process personal data, they do so under their own privacy policies and terms, which may apply independently of Mystic Wellness Ltd. Some third-party services may act as independent data controllers for information you provide directly to them.

Third-party content embedded on our Website (such as videos, maps, or widgets) is provided by external providers and is subject to their own terms and policies.

We do not guarantee that third-party integrations will remain compatible or continuously available without interruption or modification.

We encourage you to review these policies before providing any personal data or completing transactions.

We are not responsible for any loss, delay, payment failure, technical error, or security incident arising from the use of third-party systems or services..

  1. Acceptable Use

You agree to use our website in a lawful and respectful manner.

We may restrict or block access to users who:

  • violate applicable laws or regulations;
  • breach these Terms or this Policy;
  • engage in behaviour that harms our business, systems, or users;
  • attempt to compromise the security or integrity of our services.

 

We process data in accordance with UK GDPR and the Data Protection Act 2018, and our use of cookies and tracking technologies is governed by our Cookie Policy.

You agree to indemnify and hold Mystic Wellness Ltd harmless from any claims, losses, damages, liabilities, or expenses arising from your breach of this Policy or misuse of the website

  1. Service Restrictions

You may not:
• reproduce, duplicate, copy, download, scrape, extract, sell, resell, or otherwise exploit any part of our Website or services without our prior written consent;
• use the Website or its services for any unauthorised commercial purpose, including resale, redistribution, or commercial data harvesting;
• bypass, disable, interfere with, or attempt to circumvent any security features, access controls, authentication systems, or technical protections;
• use automated systems, bots, scrapers, data mining tools, or similar technologies to access or interact with the Website without our prior written consent;
• interfere with or disrupt the operation, performance, or security of the Website or related systems;
• attempt to gain unauthorised access to any part of the Website, servers, systems, accounts, or networks;
• reverse engineer, decompile, or otherwise attempt to derive the source code or underlying structure of the Website except where permitted by law;
• use the Website in any way that may damage, overburden, impair, or compromise its functionality, security, or availability.

Any unauthorised commercial use, misuse of systems, or breach of these restrictions may result in suspension or termination of access and may lead to legal action and/or claims for damages where permitted by law.

  1. Indemnity (User Responsibility for Misuse)

You are responsible for any loss, damage, or liability arising from your misuse of the Website, breach of this Policy, or unlawful conduct in connection with your use of our services.

Where your actions result in harm, damage, claims, or costs incurred by Mystic Wellness Ltd (including reasonable legal or administrative costs), we may take appropriate steps to recover such losses where permitted by law.

This includes misuse of the Website, breach of acceptable use rules, unauthorised access, or infringement of third-party rights.

You will only be responsible for losses to the extent they are directly caused by your breach of this Policy or unlawful conduct.

This may include reasonable legal fees, administrative costs, and costs of investigating or responding to the breach.

We may notify you of any claims or losses arising from your conduct and may reasonably request your cooperation in addressing or resolving such matters.

Nothing in this Policy requires consumers to provide indemnities that would be unfair or unenforceable under applicable consumer law.

  1. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the consumer protection laws of your country of residence. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation.

Where you are a consumer resident in the United Kingdom, you may bring legal proceedings in the courts of England and Wales. If you reside in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you are using our Website or services in a business capacity, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Nothing in this clause limits your right to bring a claim in your country of residence where such right cannot legally be excluded under mandatory consumer protection laws.

These Terms do not exclude or limit any rights you may have under applicable law

  1. International Restrictions

You must not use our website if doing so would violate applicable export control, sanctions, or trade restriction laws.

We do not guarantee that the website or services are appropriate or available in all jurisdictions.

  1. Disclaimer

We make reasonable efforts to ensure the website operates securely and accurately. However:

  • we do not guarantee uninterrupted access;
  • we do not guarantee error-free or virus-free operation;
  • external resources linked from our website are outside our control.

We do not guarantee that all features will always be available and may modify, suspend, or withdraw services at any time for operational, legal, or technical reasons.

To the fullest extent permitted by law, we exclude liability for loss or damage arising from use or inability to use the website, except where such exclusion is not legally permitted under UK law.

  1. Severability

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  1. Jurisdiction and Consumer Law Reinforcement

If you are a consumer resident outside the United Kingdom, mandatory consumer protection laws in your country of residence may also apply in addition to the laws of England and Wales.

  1. Entire Agreement

This Policy, together with our Terms of Use and related policies, constitutes the entire agreement between you and Mystic Wellness Ltd in relation to acceptable use of our website.

  1. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website constitutes acceptance of the updated Policy.

  1. Acknowledgement

All practitioners, staff, contractors, and relevant students working with or representing Mystic Wellness Ltd. must read, understand, and agree to comply with this Acceptable Use Policy (Website  and Digital).

This Policy applies equally to all users, whether registered, guest users, or visitors to the website.

By using this website, you confirm acceptance of this Policy and acknowledge that breach may result in suspension, termination of access, or legal action where appropriate.