Last Updated: 28/05/2026

This Policy should be read alongside the Mystic Wellness Ltd Training Terms and Conditions Policy (which is the primary contractual document), Ethics and Safeguarding Policy, Privacy Policy, Intellectual Property Policy, Acceptable Use Policy, and all other applicable Company policies.

In the event of any conflict, the Training Terms and Conditions Policy shall prevail, except where UK law requires otherwise.

This Policy forms part of a single integrated compliance framework governing all training, digital learning, and practical delivery.

Mystic Wellness Ltd may refuse or discontinue access to any training programme where continued participation is reasonably considered to present a safeguarding risk, operational risk, or risk to the wellbeing of learners, staff, clients, or the public.

This Policy is intended to operate in alignment with safeguarding duties, including where disclosure or intervention is required under UK safeguarding law and professional ethical obligations. 

1. Purpose

This Policy sets out the operational, educational, technical, and behavioural requirements for all online, blended, and hybrid learning programmes delivered by Mystic Wellness Ltd.

It ensures that all learning environments are:

• safe and ethically managed
• compliant with UK legal and safeguarding requirements
• consistent in quality and assessment standards
• protected from misuse, abuse, or unauthorised access
• aligned with professional training and accreditation expectations

This Policy specifically governs:

• digital access and use
• blended learning structure (online + in-person integration)
• attendance and participation requirements
• coursework, assessments, and certification pathways
• learner conduct and safeguarding expectations
• technical and operational requirements

Contractual, financial, cancellation, refund, and liability matters are governed exclusively by the Training Terms and Conditions Policy unless expressly stated otherwise.

2. Scope

This Policy applies to all individuals who purchase, access, or participate in any Mystic Wellness Ltd learning environment, including:

• self-paced online courses
• live virtual training sessions
• recorded lessons, webinars, and workshops
• blended learning programmes (online + practical components)
• in-person practical training linked to online study
• mentoring, supervision, and membership-based learning platforms

This applies whether access is paid, subsidised, promotional, or free.

By accessing any content, learners agree to comply with this Policy and all related policies.

3. Course Delivery Model

Course content, structure, tutors, schedules, platforms, and delivery methods may be reasonably updated, modified, or substituted where required for educational quality, accreditation alignment, safeguarding, or operational reasons.

Courses may be delivered in one or more of the following formats:

• fully online self-paced learning
• live online interactive training
• blended learning (theory online + mandatory in-person practical training)
• in-person practical training supported by digital learning materials

Mystic Wellness Ltd reserves the right to determine the most appropriate delivery format for educational, operational, safeguarding, or accreditation reasons.

Learners are responsible for ensuring they understand:

• course format and expectations
• technical requirements
• attendance obligations
• assessment requirements
• progression criteria

Failure to understand course structure does not exempt learners from requirements.

4. Eligibility and Enrolment

Learners must ensure they meet all entry requirements before enrolment, including:

• prior qualifications
• experience requirements
• age requirements (where applicable)
• prerequisite training

Mystic Wellness Ltd reserves the right to:

• refuse enrolment
• suspend access
• withdraw learners from programmes

where:

• eligibility requirements are not met
• false, incomplete, or misleading information is provided
• safeguarding, conduct, or legal concerns arise

Enrolment does not guarantee certification or external accreditation approval.

5. Blended Learning Structure

Where blended learning applies:

• online theory must be completed as directed
• live online sessions must be attended where required
• in-person practical training is mandatory where specified

Completion of online components alone does not constitute course completion.

Certification is only awarded upon successful completion of all required components.

Mystic Wellness Ltd may modify the structure of blended programmes where necessary for:

• safeguarding
• accreditation requirements
• operational needs
• learner support or safety

6. Mandatory In-Person Practical Training

Where in-person training involves physical or experiential techniques, learners participate voluntarily and acknowledge inherent training risks, provided all safety guidance is followed

Where in-person training is required:

• attendance is compulsory unless agreed in writing
• learners must demonstrate safe, ethical, and competent practice
• learners must comply with all safety instructions

Failure to meet requirements may result in:

• delayed certification
• reassessment requirements
• additional supervised practice
• additional fees
• removal from certification pathways in serious cases

Mystic Wellness Ltd reserves the right to determine competency standards.

7. Attendance and Engagement

Mystic Wellness Ltd reserves the right to record attendance, engagement levels, and participation quality for safeguarding, compliance, and certification purposes.

Attendance requirements (typically 80–100%) may apply depending on course structure.

Learners must:

• attend all scheduled sessions
• engage appropriately in learning activities
• notify absence where possible

Mystic Wellness Ltd may treat the following as non-compliance:

• persistent lateness
• repeated absence
• disengagement from learning activities
• disruptive participation

Consequences may include:

• removal from course
• withholding certification
• requirement to repeat training

8. Case Studies and Coursework

Where required, learners must complete:

• case studies
• reflective practice logs
• written assignments
• practical logs
• portfolio evidence

All work must be:

• independently completed
• accurate and truthful
• submitted within deadlines (unless formally extended)
• compliant with UK GDPR and confidentiality obligations

Case studies must not:

• breach client confidentiality
• include identifiable third-party data without consent
• be fabricated or misrepresented

Failure to complete requirements may result in certification being withheld.

9. Assessment and Competency Standards

Certification is awarded only where learners demonstrate:

• safe and competent practice
• sufficient theoretical understanding
• appropriate professional conduct
• completion of all required assessments

Attendance alone does not guarantee certification.

All assessment decisions made by Mystic Wellness Ltd are:

• final at organisational level
• subject to the Complaints and Appeals process in the Training Terms and Conditions Policy
• conducted fairly and consistently

Learners must meet minimum competence standards as determined by Mystic Wellness Ltd and/or accrediting bodies (where applicable), and these standards may be updated from time to time to reflect industry best practice or regulatory guidance.

10. Certification Requirements

Certification will only be issued where:

• all course modules are completed
• attendance requirements are met
• all assessments are passed
• all coursework and case studies are approved
• all fees are paid in full
• all policies have been complied with

Mystic Wellness Ltd reserves the right to withhold certification where requirements are not fully met.

11. Certification Withholding

Certification may be withheld where a learner:

• fails to meet attendance requirements
• fails assessments or practical standards
• fails to submit required work
• breaches any company policy
• has outstanding payments
• engages in misconduct or unsafe practice

12. Extensions and Reassessment

Requests for extensions must be made in writing before deadlines.

Extensions and reassessments:

• are not automatic rights
• are granted at Mystic Wellness Ltd’s discretion
• may require additional fees
• may require supervised practice or additional attendance

13. Course Access

Access is granted as a:

• personal
• limited
• non-transferable
• revocable licence

Learners must not:

• share login credentials
• copy or distribute content
• resell or reuse materials commercially
• allow third-party access

Mystic Wellness Ltd may suspend or revoke access where misuse is suspected or confirmed.

Mystic Wellness Ltd reserves the right to suspend or terminate access immediately where there is suspected misuse, safeguarding concern, fraud risk, or breach of intellectual property or acceptable use requirements.

14. Account Security

Learners are fully responsible for account security.

• passwords must not be shared
• suspicious activity must be reported immediately
• accounts may be suspended for security concerns

Mystic Wellness Ltd may monitor system usage for:

• safeguarding
• fraud prevention
• compliance
• security protection

Any activity identified as suspicious, fraudulent, or inconsistent with normal learner use may result in temporary suspension pending investigation.

15. Technology Requirements

Learners must ensure they have:

• stable internet connection
• compatible devices
• updated software
• access to required platforms

Mystic Wellness Ltd is not liable for:

• personal device failure
• connectivity issues
• third-party service outages

16. Payments and Fees

Full payment or agreed instalment plans are required before access.

Non-payment may result in:

• suspension of access
• removal from training
• withholding of certification
• recovery action (including legal or debt collection processes where necessary)

Where payment plans are agreed, failure to maintain payments may result in immediate suspension of access to all training materials, live sessions, and certification pathways until the account is brought up to date.

All financial terms are governed by the Training Terms and Conditions Policy.

17. Refunds and Cancellation Rights

All refund, cancellation, transfer, and statutory rights are governed by the Training Terms and Conditions Policy and UK consumer law.

Where immediate access to digital content is provided, learners acknowledge that statutory cancellation rights may be reduced or lost where legally permitted.

18. Age Restriction

Mystic Wellness Ltd does not accept enrolments, participation, or access to any courses, training programmes, online learning platforms, workshops, or services from individuals under the age of 18 years.

All courses are strictly designed and delivered for adults only, and by enrolling you confirm that you are 18 years of age or over and legally capable of entering into a binding agreement.

By enrolling, purchasing, or accessing any services, the learner confirms that they are aged 18 years or over and legally capable of entering into a binding contract under UK law.

Mystic Wellness Ltd reserves the right to refuse enrolment, suspend access, or terminate participation immediately where there is reasonable belief that an individual is under 18 or has provided false or misleading age information.

Any breach of this age requirement may result in permanent removal from services without refund and, where appropriate, further action to protect safeguarding, contractual integrity, and legal compliance.

19. Student Conduct and Behaviour

Mystic Wellness Ltd operates a zero-tolerance approach to behaviour that compromises safeguarding, professional integrity, or psychological safety within any learning environment.

Learners must behave:

• respectfully
• professionally
• ethically
• safely

Prohibited behaviour includes:

• bullying or harassment
• discrimination
• abusive or threatening conduct
• disruption of learning environments
• safeguarding breaches
• misuse of platforms or materials

Consequences may include suspension, removal, or withheld certification.

20. Intellectual Property

All materials remain the intellectual property of Mystic Wellness Ltd.

Learners must not:

• copy or share materials
• record or distribute content
• reproduce or resell materials
• use AI tools to replicate or generate derivative course content

Unauthorised use may result in legal action.

21. Recording Policy

Recording is strictly prohibited unless written permission is granted.

Mystic Wellness Ltd may record sessions for:

• training
• safeguarding
• quality assurance
• compliance

22. Privacy and Confidentiality

All data is processed in accordance with:

• UK GDPR
• Data Protection Act 2018
• Mystic Wellness Ltd Privacy Policy

Learners must maintain confidentiality regarding:

• other learners
• tutors
• clients
• case studies
• training content

Confidentiality is subject to safeguarding and legal disclosure obligations set out in the Ethics and Safeguarding Policy.

Confidentiality may be overridden where there is:

• risk of serious harm
• safeguarding concern relating to a child or vulnerable adult
• legal obligation or court order
• requirement under UK safeguarding law
• risk relating to terrorism, criminal activity, or fraud

In such cases, disclosure will be limited strictly to what is necessary and proportionate.

23. Health and Wellbeing Disclaimer

Courses are for educational and professional development purposes only.

They do not constitute:

• medical advice
• psychological treatment
• psychiatric care
• legal advice

Learners remain responsible for their own wellbeing during participation.

24. Technical Support and Availability

Mystic Wellness Ltd will take reasonable steps to ensure access to systems.

However, uninterrupted availability cannot be guaranteed due to:

• maintenance
• system updates
• external provider outages

25. Force Majeure

Mystic Wellness Ltd is not liable for failure or delay caused by circumstances beyond reasonable control, including:

• illness
• pandemics
• cyber incidents
• internet failure
• government restrictions
• venue or platform failure

Force Majeure events may also include loss of accreditation status, regulatory intervention, or mandatory compliance changes imposed by external bodies

26. Breaches of Policy

Breaches may result in:

• suspension
• removal from training
• withheld certification
• restricted access
• legal action where appropriate

Mystic Wellness Ltd reserves the right to take proportionate action based on the severity of the breach, including immediate suspension where necessary to protect safeguarding, legal compliance, or business integrity

27. Policy Review

This Policy may be updated at any time.

Updates take effect upon publication unless otherwise required by law.

28. Contact

All enquiries must be directed via official company contact details listed on the website or booking confirmation.

29. Changes to This Policy

We may update or amend this Policy from time to time to reflect changes in our services, legal or regulatory requirements, or operational needs.

Any updates will be posted on this page and the “Last Updated” date will be revised accordingly.

Where changes are material, we will take reasonable steps to provide notice where practicable.

Continued use of services after updates constitutes acceptance where legally permitted.

30. Acknowledgement

By enrolling in or accessing Mystic Wellness Ltd training, learners confirm that they:

• have read and understood this Policy
• agree to comply with it
• understand it forms part of a wider contractual framework
• accept that safeguarding and legal obligations may override normal access rights where necessary

Learners acknowledge that participation in training does not guarantee:

• employment
• insurance eligibility
• accreditation approval
• professional registration
• business success