Training Terms and Conditions Policy

Last Updated: 25/05/2026

  1. Introduction and Purpose

Mystic Wellness Ltd is a professional training provider specialising in holistic therapies, sound healing, wellness education, and personal development programmes.

The Company is committed to high standards of teaching, ethics, and learner support. This Policy and Terms and Conditions outlines learner expectations and the responsibilities of the Company, including course delivery, assessment, certification, and legal compliance.

By enrolling, learners confirm they have read, understood, and agree to this policy, which forms part of the contract between the learner and the Company.

Mystic Wellness Ltd reserves the right to make reasonable changes to course content, tutors, schedules, venues, delivery methods, or learning materials where necessary for operational, legal, educational, or safety reasons.

Nothing in this Policy excludes or limits any statutory rights available to consumers under applicable UK consumer protection law.

All Mystic Wellness Ltd policies form part of a single contractual framework. In case of conflict, the Training Terms & Conditions Policy shall prevail unless expressly stated otherwise

Disclaimer: Mystic Wellness provides complementary holistic education and wellness services. These services do not diagnose, treat, cure, or prevent medical or psychological conditions and are not a substitute for professional medical advice or treatment.”

  1. Eligibility, Entry Requirements and Progression

Courses may have entry requirements or prerequisites. Learners must ensure they meet these before enrolling, which may include prior training or relevant experience.

Training follows progressive levels: Level 1 (Foundations), Level 2 (Advanced techniques), Level 3 (Professional practice). Recognition of Prior Learning (RPL) may be considered at the Company’s discretion.

Learners are responsible for ensuring that any qualifications, insurance, memberships, or professional registrations required for their intended professional practice are independently verified and maintained.

Acceptance onto a course does not guarantee suitability for professional practice, insurance eligibility, or external membership approval.

  1. Age Restriction

Mystic Wellness Ltd does not accept enrolments, participation, or access to any courses, training programmes, online learning platforms, workshops, or services from individuals under the age of 18 years

All services are strictly provided on an 18+ basis only.

By enrolling, purchasing, or accessing any services, the learner confirms that they are aged 18 years or over and legally capable of entering into a binding contract under UK law.

Mystic Wellness Ltd reserves the right to refuse enrolment, suspend access, or terminate participation immediately where there is reasonable belief that an individual is under 18 or has provided false or misleading age information.

Any breach of this age requirement may result in permanent removal from services without refund and, where appropriate, further action to protect safeguarding, contractual integrity, and legal compliance.

  1. Attendance and Engagement

Full attendance is expected due to the practical and experiential nature of training. Minimum attendance requirements (e.g. 80–100%) may apply and will be stated in advance. Learners should notify the Company of any absence.

Some missed sessions may not be repeated. Unexplained or repeated absence may affect certification or result in removal from the course.

Online learners are responsible for ensuring adequate internet access, device compatibility, and a suitable learning environment for participation in remote sessions.

Persistent disengagement, disruptive participation, or failure to complete required learning activities may affect progression or certification.

  1. Punctuality

Punctuality is required. Late arrival may result in refusal of entry where essential content or safety instructions have been delivered. Repeated lateness may be recorded as non-attendance and affect certification.

  1. Course Completion

Completion is based on attendance, participation, coursework, and demonstration of competency.

Learners must apply skills safely, appropriately, and within professional boundaries.

Failure to meet requirements may delay or prevent certification.

Mystic Wellness Ltd reserves the right to require additional supervised practice, case studies, coursework, or assessment where further competency development is considered necessary.

  1. Assessment and Certification

Assessment may include practical demonstrations, written work, reflective exercises, and practitioner observation etc. Feedback is ongoing and developmental.

Certification is awarded only upon successful completion of requirements and does not guarantee employment, business success, or licensing approval. It does not guarantee external accreditation unless stated. Certification may be withheld in cases of misconduct, unsafe practice, or academic dishonesty.

All submitted work must be original. Academic dishonesty, plagiarism, falsification of coursework, or misrepresentation of practical work may result in failed assessment, withheld certification, disciplinary action, or removal from training.

Certificates remain the property of Mystic Wellness Ltd until all fees, assessments, and course requirements have been fully satisfied.

  1. Reassessment

Where standards are not met, learners may be offered resubmission or reassessment opportunities depending on the course. This may include feedback, additional support, or supervised practice.

Reassessment opportunities, timeframes, and fees are determined solely at the discretion of Mystic Wellness Ltd.

Additional fees may apply. Failure to meet requirements after reassessment may require re-enrolment.

  1. Learner Conduct

Respectful and professional behaviour is required at all times.

Harassment, discrimination, bullying, aggression, or disruption may result in removal from the course, potentially without refund.

Learners must not attend training under the influence of alcohol, illegal drugs, or any substance that may impair safety, behaviour, judgement, or participation.

Mystic Wellness Ltd maintains a zero-tolerance approach to bullying, harassment, discrimination, abusive conduct, intimidation, or safeguarding breaches.

The Company may take disciplinary action where behaviour impacts safety, learning quality, or group wellbeing.

  1. Health and Safety

Learners must follow all safety instructions and take responsibility for their wellbeing.

Any relevant medical conditions should be disclosed in advance.

Participation must remain within personal limits.

Learners participate voluntarily and are responsible for working within their own physical, emotional, and psychological limits during practical or experiential exercises.

Learners must immediately inform the tutor if they experience distress, discomfort, injury, or feel unable to continue safely.

Mystic Wellness Ltd is not liable for injury resulting from failure to follow guidance or unsafe participation.

  1. Equality, Diversity and Inclusion

The Company complies with the Equality Act 2010 and promotes an inclusive learning environment. Reasonable adjustments will be made where possible if disclosed in advance.

  1. Data Protection and Confidentiality

The Company complies with UK GDPR and the Data Protection Act 2018. Personal data is used only for enrolment, communication, assessment, and certification.

Learners must maintain confidentiality regarding personal disclosures and any case study or client information shared during training.

Learners must not share confidential information relating to other learners, tutors, clients, or case studies outside the training environment.

Confidentiality obligations continue after completion of training and apply to all personal disclosures, practice sessions, assessments, and case study materials shared during training.

  1. Intellectual Property

Intellectual Property is governed by the Mystic Wellness Ltd Intellectual Property Policy

All materials remain the property of Mystic Wellness Ltd and may not be copied, shared, or used commercially without written permission. Recording is not permitted unless authorised.

Unauthorised reproduction, recording, distribution, resale, adaptation, AI processing, or commercial use of course materials is strictly prohibited.

Access to digital materials or learner portals may be withdrawn where misuse, sharing, or copyright infringement is suspected

  1. Accreditation

Attendance, participation, and satisfactory completion of all course requirements are mandatory for certificated and accredited training programmes.

Certificates, assessments, accreditation outcomes, and/or certification will only be issued where all applicable attendance requirements, coursework, practical assessments, competency standards, conduct expectations, and financial obligations have been fully satisfied.

Certain training programmes are formally accredited by the International Practitioners of Holistic Medicine (IPHM), and successful participants may receive IPHM-recognised certification subject to meeting all applicable standards and requirements.

Accreditation status, recognition arrangements, membership eligibility, and external professional requirements may change from time to time and remain subject to the rules, standards, and decisions of the relevant accrediting organisation.

Learners are encouraged to independently verify current accreditation status, professional membership eligibility, scope of practice requirements, and insurance arrangements relevant to their intended professional activities.

IPHM accreditation confirms that training has met recognised professional standards within the complementary and holistic sector but does not constitute a government-regulated qualification unless expressly stated otherwise.

Membership of external organisations is optional, subject to independent approval, and may involve separate fees, eligibility requirements, codes of conduct, insurance obligations, or continuing professional development requirements.

Certification does not guarantee employment, professional registration, membership approval, practitioner status, business success, or insurance eligibility.

Mystic Wellness Ltd reserves the right to update, amend, modify, or reasonably adjust course content, assessment methods, delivery formats, tutors, schedules, learning materials, or accreditation arrangements where necessary for operational, educational, legal, accreditation, quality assurance, safeguarding, or compliance purposes.

Mystic Wellness Ltd also reserves the right to suspend, refuse, or remove delegates from training where conduct, behaviour, participation, wellbeing concerns, safeguarding concerns, safety risks, or professional standards may negatively affect learning outcomes, legal compliance, or the wellbeing of others.

  1. Refunds and Transfers

Refunds are generally not available once training has started due to resource allocation.

Transfers may be considered at the Company’s discretion.

Non-attendance does not guarantee refunds.

Statutory cancellation rights under the Consumer Contracts Regulations 2013 may apply to certain distance or online bookings unless exempt due to immediate access to digital content or services.

Deposits may be non-refundable where clearly stated at the time of booking.

  1. Liability

Training is for educational purposes only. Learners are responsible for how they apply skills after completion. The Company is not liable for indirect or consequential losses.

Nothing in this Policy excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded under UK law.

Subject to applicable law, Mystic Wellness Ltd’s total liability shall not exceed the total fees paid for the relevant training programme.

  1. Governing Law/ Legal Compliance

If you are a consumer resident outside the United Kingdom, mandatory consumer protection laws in your country of residence may also apply.

Mystic Wellness Ltd may cooperate with lawful requests from regulators, safeguarding authorities, insurers, law enforcement agencies, or courts where legally required.

  1. Learner Agreement

By enrolling, learners confirm that all information provided during registration is accurate and complete to the best of their knowledge

They acknowledge that failure to adhere to these terms may affect their progression, certification, or continued participation in training.

  1. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Where changes materially affect learner rights or obligations, reasonable notice will normally be provided where practicable

Continued use of services after updates may constitute acceptance of the revised Policy where legally permitted.

  1. Acknowledgement

All practitioners, staff, contractors, and relevant students working with or representing Mystic Wellness Ltd. must read, understand, and agree to comply with this Training Terms and Conditions Policy.

Failure to comply with this Policy may result in suspension, removal from training, withheld certification, restriction from future enrolment, or legal action where appropriate.

If any provision of this Policy is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.